Multi-use invites, such as collection invites, now stay on your guest list until every use is booked, with a small use count like 2/5 next to the name so you can still re-send them.
The Events filter on the guest list now includes collections, so you can narrow the list to a collection's own invites or to everyone booked for its events.
An invite that someone has booked from now shows as Invited rather than Pending, and the Pending counts and the "already on the guest list" heads-up follow the same rule.
First and last names on booking forms, credit pack invoices, and sign-in alerts
New
Booking forms can ask for First name and Last name separately: turn it on under Settings → Info, and it carries through public booking, Add Guests, Invite Guests, personalisation tokens and the name columns in your CSVs.
Buying a credit pack now comes with a proper invoice you can download for your records.
You'll get an email when your account signs in from a new browser, with the method, browser, rough location and time, and a Sign out this device button. Account settings also gain a Devices list where you can sign out any other browser.
When a WhatsApp invitation can't be delivered, the text-message fallback now only goes out in countries where it can actually arrive (currently the UK, Germany, Spain, Latvia and Mexico). Elsewhere no text is sent and no credit is spent on it.
Improved
When an exhibitor's allocation is full, guests opening their invitation or booking link now see a softer, clearer message.
Opening an Apple Wallet pass from WhatsApp's built-in browser now prompts guests to open it in their phone's browser, where adding the pass works.
The confirmation page now says Add guest details instead of Add or edit guests, so bookers know they're filling in names for places they've already booked rather than adding more people.
Promo codes now work however guests type them, in any mix of capitals and with stray spaces.
Paying on a card reader now tells staff when the reader is still busy finishing a payment, and the button can't be pressed twice.
When an invitations import fails, the notice now tells you why, for example too many extra columns, and it shows up in the new admin too.
If sending a batch of invitations stalls, it now retries on its own, and the "invitations sent" email counts only the invitations that actually went out.
A one-off WhatsApp delivery problem no longer marks a guest's number as unreachable for future invitations.
Admin search is faster with short search terms.
Account emails such as downloads, imports and sign-in notices have a cleaner design that fits phone screens, including mobile Gmail.
The classic admin's support button now points you to the new admin, where live chat is.
Fixed
Fixed some events closing to bookings early.
Fixed saved Advanced settings on an event sometimes switching back on their own.
Fixed the Sales Report CSV in the new admin coming out empty for past bookings.
Fixed Net Amount in the Bookings CSV not taking off ARTSVP and Stripe fees, so it now matches the Sales Report.
Fixed Max per booking on a ticket being possible to get round, including by adding the same ticket on two lines.
Fixed bulk-adding events to a collection sometimes failing.
Fixed contact suggestions in portals not working for partners on the Free plan.
Fixed tags such as the event name showing as raw codes in the subject line of bulk portal share emails.
Fixed link previews sometimes reverting to the default image after you replaced an event banner.
Fixed a portal guest list that never loaded in a tab left open after the session ended. It now takes you back to the portal's access screen.
Fixed a rare error when booking if the guest also joined the ARTSVP Collective mailing list, and the Billing page erroring for organisations without a subscription.
Invitations safe from email link scanners, cleaner booking exports, and collection cards made for phones
Improved
Event cards on public collection pages are easier to read on phones, with titles that wrap neatly on narrow screens.
Fixed
Fixed workplace email security tools, such as Microsoft Safe Links, declining invitations by opening the decline link before the guest did. Declining now always asks the guest to confirm first.
Fixed the Bookings CSV showing amounts for checkouts that were never paid. Unpaid rows now show 0 in every money column, so totals add up.
Promo codes that work at checkout, clearer contact imports, and portal guest lists on phones
Improved
Uploading a contacts CSV in the new admin now shows a confirmation, so you know the import has started.
On a phone, the Confirmed tab on a portal guest list stays reachable from the ⋯ menu instead of disappearing when the tabs fold away.
Fixed
Fixed fixed-amount promo codes crashing at checkout.
Fixed some unfinished bookings staying pending forever and holding their places, so those places are released again.
Fixed an event's end date not updating when you only moved the end of its availability, for example extending a single-slot event's closing date.
Fixed some older ONE Pass links opening an error page.
Fixed shared or reloaded links to a guest or invitation in a portal failing to open in the side panel.
Fixed email delivery and open updates on guest timelines occasionally going missing when several arrived at once.
Scanners that open the right event, and steadier portal invitations
Improved
The Scanner tab on a check-in door now always opens the scanner for the event on screen, including events you've duplicated, which could previously open the original event's scanner.
Fixed
Fixed portal invitations for multi-guest tickets opening the booking form and then failing with an error when the partner's allocation didn't have enough places left.
Fixed Add guest hiding time slots that have already started but haven't ended yet, so you can still add someone to a slot that's in progress.
Fixed the Payouts page failing to show your Stripe balance.
Fixed the tag filter erroring on an invitations list with nobody in it yet.
Free booking links, duplicate-guest heads-ups, and proper booking cancellations
New
Booking links can skip payment: turn on Skip payment in a link's Advanced settings and anyone with the link books for free, with prices and checkout hidden, and you can set a Max Guests limit if you want to cap places.
Invite guests and Add guest now give you a heads-up when someone is already invited or booked, even under another of their emails, and contact suggestions flag them, while you can still go ahead or confirm their invitation instead.
Cancelling a booking now sends a proper cancellation email you can set up per event under Settings → Emails → Cancellation, and you can cancel one booking or many at once from the guest list, with or without an email and an optional message.
WhatsApp invitations can use your organisation's own approved template, and you can tweak the guest name or event name for a send before it goes.
Improved
Choosing an event thumbnail opens a 16:9 cropper and shows the result straight away, and event cards show the whole image.
Automated invitations now use your saved Invite Email wording instead of ARTSVP's generic text.
When you cancel an event, emailing Invited and Declined guests is now your choice, each with its own box, while bookers are emailed by default.
Search in the classic admin is much faster.
Pages across the app load faster, and the Declined time on guest timelines shows when the guest actually declined.
Scanners pick up booking, check-in and ONE Pass changes faster and more reliably.
A collection with no guests now offers Invite Guests instead of New Event.
Fixed
Fixed the Sales Report overstating VAT: VAT is summed per payment, only paid bookings count, discounts and refunds come off, and the totals are labelled to match Stripe.
Fixed invited guests being unable to confirm when a required question was already answered on their invite.
Fixed Daily Slots events bringing back deleted days on the Availability tab.
Fixed wallet passes showing HTML codes instead of &, quotes and apostrophes, and long event names being cut off on PDF tickets.
Fixed card-reader payments sometimes sending guests two confirmation emails.
Fixed the Powered by ARTSVP footer disappearing on light branded pages.
Fixed live guest lists erroring after being left open in a background tab.
Fixed the ONE Pass logo being invisible in light mode on Settings → Info.
Fixed Instagram links on the website and in emails opening a missing profile.
Fixed image uploads over 20 MB hanging, so they now get a clear size message instead.
Cancel an event properly, WhatsApp invites with pictures, and one person across several emails
New
Cancel an event from the new admin in three steps: choose whether to email guests, write the message, and confirm. Cancelled events read as cancelled everywhere — booking pages, tickets (QR greyed out), ONE Pass, portals, and the public feed. Invited guests with an email get the cancellation too, not only bookers, and scheduled reminders stop.
WhatsApp invitations now open with the event's picture — the same Social Sharing card used for link previews — so guests see the show before they tap through.
Several email addresses can belong to one person: merge them on a contact card so guest history reads as one profile, and guests can add emails under Your emails on ONE Pass so their pass opens bookings for every linked address.
Creating an event offers a Public Event starting point, and new organisations set a real venue (or Online) during onboarding so wallet passes work from the first event.
Guest lists gain a Booking links filter, and the Guests count on a link panel opens that filtered list — so you can see who booked through a specific link without downloading a CSV.
An optional Created column on portal, All Guests, event and collection guest lists sorts newest first when you turn it on.
Improved
Removing an event from a portal keeps that partner's guests, invitations and booking links on the portal. You choose whether what's already sent can still be used, or force-close the allocation.
Google Wallet "Add to Wallet" shows a minting page while the pass generates, instead of a blank tab.
Descriptive copy across the new admin is warmer and more consistent — tooltips, empty states, hints and confirmations rewritten as plain whole sentences.
Fixed
Fixed form pop-ups vanishing with no message when something went wrong, leaving organisers with a blank screen and lost typing.
Fixed Apple Wallet links sending guests into organiser onboarding when they happened to be signed in with an unfinished account.
Fixed portal "Allow access" email links sending partner owners to create-your-first-event instead of the accept page.
Fixed removing the last extra or promo code on an event failing to save, so the row came back after save.
Fixed contact autocomplete and large-space invite and guest-list pages timing out on the heaviest organisations.
Link previews you can edit, portal guest-list downloads, and promo codes on credit packs
New
Events and collections get a Social Sharing card: crop a proper link-preview image, edit the title and description, and preview how the link looks in WhatsApp, iMessage, Facebook, LinkedIn and X before you share. Events need Pro or Expert; collections are open to every plan.
Portal users can download their guest list again — one CSV of the guests and invites in view, with only the details the portal shows.
Organisations can connect a Google Tag Manager container alongside Meta Pixel, and paid booking pages load configured tracking after cookie consent without switching it on per event.
Credit pack checkout now lets you add a promo code.
Improved
Guest list and door check-in search wait until three characters before running, so short searches no longer freeze large spaces.
Links in public page and card information text follow your branded text colour.
Fixed
Fixed approving a portal access request crashing when the requester already had a cancelled or accepted membership in the organisation.
Fixed the Notify button returning "page not found" on custom-subdomain sites when attributing a guest who already booked elsewhere.
Fixed saving event availability timing out when every banner and thumbnail was re-uploaded on each save.
Fixed the create-event wizard letting you reach Review & Publish when the first draft save had failed.
Fixed event Overview pages timing out while loading the latest bookings on large events.
Fixed portal message notification emails linking to the portal home instead of the inbox.
Fixed guest-list tag filters missing rows when imported tags had trailing spaces.
Booking links that work while signed in, invitation reply-to, and fewer duplicate emails
New
Portal groups can set an Invitation reply-to address, so replies to every exhibitor invitation land in one shared inbox instead of each partner's notification email.
Improved
Apple Wallet pass links now open a short confirmation page after the pass is added, so guests know it worked — especially on newer iOS, where the pass can add silently in the background.
Owning-organisation admins can connect an unconnected portal from Portal Settings, instead of only seeing Continue on the partner welcome screen.
The public credit calculator can optionally include the monthly subscription price and estimate for fewer than ten portals.
"Invite guests" is now the primary action on the guest list, so the main next step is clearer.
Booking pages and the events API stay responsive when many seats are already booked.
The ticket designer blocks starting a new design when your plan is at its design limit, and disables New Design with a clear notice.
Fixed
Fixed public booking, event, and invite links showing "page not found" for anyone already signed in through a portal or ARTSVP account.
Fixed Insights pending-invite counts disagreeing with the guest list Pending tab.
Fixed booking form fields becoming unreadable on branded pages with light text on a light card.
Fixed booking confirmation email footers overflowing on phones.
Fixed the Next button on the post-sign-up create-event step doing nothing, so new organisations can finish onboarding.
Fixed paid plans falling to Free after a failed card authentication on renewal: the plan stays active while Stripe retries, and billing contacts get emailed with a path to pay the outstanding invoice.
Portal access requests, clearer reminders, and drafts that save on Windows
New
Locked-out portal visitors can request access from the connected organisation: the owner gets an email to allow access and send a team invite that unlocks the portal.
The invite composer has a "Send me a test" button, so you can preview the exact invite email before sending it to guests.
Organisations can turn Stripe buyer payment receipts on or off from Settings → Payouts (on by default).
"Artist" is now a team type when creating an organisation or connecting a portal partner.
Improved
Custom reminder emails show the event time zone and clearer delivery status on each booking, and edited reminders can fire again at their new time.
Collection cards now show Fully Booked or Waitlist when an event is unavailable, and sold-out detection matches the event page and API (including ticket-quantity sell-outs).
Pro and Expert plans no longer cap how many event-level team members you can invite.
Check-in staff can add walk-ins and confirm invites at the door without needing a fuller admin role.
Banner images can be free-cropped and display at full height in previews.
You can add extras (such as programmes) to an existing booking from the booking page.
Cancel Event is back in the new admin event menu.
Booking pages with a Facebook Pixel now fire PageView after consent, so remarketing can reach visitors who browsed but did not book.
Invites can include a mobile number, ready for WhatsApp or SMS outreach when messaging is configured.
Fixed
Fixed Windows users being unable to save drafts or other multipart admin forms ("Draft won't save" / Forbidden), including the create-event wizard, invite composer, and design uploads.
Fixed bookings that reported as deleted but stayed live and kept holding seats when stored data failed validation.
Fixed portal phone numbers entered with a country code but without a leading + being rejected.
Fixed duplicated portals inheriting the original partner's connection and showing as Inactive, and fixed signed-out portal Continue landing on a broken layout.
Fixed credit-pack purchase modals failing to open for some organisations, and fixed several admin navigation issues on billing, editors, designs, and portals.
Fixed concurrent check-ins at the door erroring instead of showing that a guest was already checked in.
