A new scanner experience, sharper ONE Pass insights, and fewer ticket headaches

New

• A new full-screen camera scanner makes check-in faster: point your phone or tablet at a ticket to scan it, with live entry counts and clear on-screen feedback for every guest.
• Sold-out events on collection pages now show a "Sold Out" badge, so visitors don't need to click through to see availability.
• Apple Wallet passes can now use custom text and label colours in the ticket designer, instead of always matching the background.

Improved

• The ONE Pass dashboard has been rebuilt with more accurate activation and usage figures, and now loads noticeably faster.
• Replaced the support chat widget with a faster, account-linked chat experience, and fixed it covering navigation buttons on mobile.
• Refreshed the explainer and welcome screen shown when switching to the new admin experience, with clearer feature highlights.
• Strengthened security safeguards around live booking, check-in, and notification updates.
• The public events API is faster for organisations with a long event history and now returns large event lists in pages instead of timing out.

Fixed

• Fixed an issue where organisations on a paid plan were still being charged the free plan's booking fee.
• Fixed Apple Pay not appearing as a payment option on some ticket pages.
• Fixed an issue where changing an event's time zone, or daylight saving time, could cause tickets and bookings to show the wrong time; changing a time zone now also asks whether existing bookings should move with it.
• Fixed an issue where clicking "Manage Booking" in a confirmation email could send guests to a sign-in page instead of their booking.
• Fixed CSV contact imports failing when a contact had more than five tags, and fixed bulk tagging discarding a contact's existing tags.
• Fixed multi-day event tickets showing the wrong end time on shorter days.
• Fixed an issue where increasing an event's capacity didn't update its availability, leaving it marked as sold out.
• Fixed the ticket designer showing your organisation's name on a wallet pass even when the logo text field was left blank.
• Fixed an error when adding a guest with a slightly malformed email address, which now shows a clear message instead of a broken screen.
• Fixed the guest invites list failing to load on large spaces.
• Fixed several issues on partner portals: archiving a portal group failing silently, a dropdown menu getting cut off in the portal editor, and missing allocation details for past-season portals.
• Fixed an issue where switching between the new and classic admin views could break buttons and toast notifications until the page was reloaded.
• Fixed ticket quantity +/- controls not working on some booking and guest list pages.

Complimentary guest invites, a smoother new admin, and accurate portal downloads

New

• Invites can now be marked as complimentary, letting specific guests book a paid event for free with no prices shown and no payment step — useful for VIP and member programs.

Improved

• Low credit balance warning emails now resend after your balance recovers and drops again, instead of staying silent for the rest of the billing cycle.
• Tab navigation and mobile layout are more consistent across Events, Guests, Collections, Portals, and Event Settings in the new admin experience, and Collections and Insights pages load noticeably faster.
• Publishing an event now resumes your draft at the step you left off, and the confirmation clearly states that a private event stays private after publishing.
• Locations, mailing lists, and custom form fields can now be managed directly from Event Settings without leaving the page.
• The Promote page's QR code is larger on mobile, and the credit pack purchase screen now explains what credits are used for.

Fixed

• Fixed guest list and booking downloads to correctly show which portal a booking came from, including bookings made through a portal's booking links.
• Fixed a crash on some event and collection pages (bookings, links, invites) when arriving via a membership invite link, and corrected live booking/check-in updates that were going to the wrong place.
• Fixed an error when visiting billing or payouts without an organisation selected.
• Fixed tag autocomplete timing out for larger organisations.
• Fixed a display issue where an organisation's custom styling could override the "Powered by ARTSVP" badge on public booking pages.

Smoother organisation switching, steadier webhooks, and safer imports

Fixed

• Fixed an issue where switching away from a restricted (on-hold) organisation could leave you stuck, with the Back button and other navigation returning you to the on-hold page.
• Fixed an issue where retried webhook deliveries could get stuck and never complete, and where a single successful delivery could mask ongoing failures on that endpoint.
• Fixed an issue where a booking import with invalid data could create a booking with an unreasonably large guest count.

Steadier payouts, reliable webhooks, and smarter invoice reminders

Improved

• Outstanding credit balance invoices now receive automatic payment reminders and retries.

Fixed

• Fixed a crash during payout account setup for some organisations.
• Fixed an issue where a failed webhook delivery could get stuck and stop retrying.

Tighter portal access, sharper invite images, and fixed collection listings

Improved

• Portal group pages now show clearer invite and guest metrics, with new "Invites" and "Guests" columns.

Fixed

• Fixed an issue where unpublished or archived events could still appear on a collection's public page.
• Fixed an issue where very tall images added to invitation email bodies could still appear blurry — re-add any existing images in the template editor to sharpen them.
• Tightened partner portal access so portal pages and links can only be used by the connected partner organisation.
• Fixed an issue that could cause portal settings updates to fail unexpectedly.

Steadier portals, clearer tax options, and smoother event creation

New

• Portals now receive an email when a CSV guest-list import finishes.
• Added an option to show a ticket's tax category (e.g. "+ VAT") on the booking page without revealing the calculated amount until checkout.
• Added a Help Centre link to the public site footer for quick access to support articles.

Improved

• Polished the portal home page, guest-list guidance, and Help section, and portals now show their connected organisation with team invitations for access.
• Updated the emails that guide portal partners on creating invites and sharing links to match the redesigned portal experience.
• Renamed the promo code usage limit to "Booking limit" so it's clear the limit applies once per booking, not per ticket.

Fixed

• Fixed an issue where creating an event could fail to save if a ticket's "hide tax amount" option was left unchecked.
• Fixed an issue where a portal's allocation usage, invited, and confirmed guest counts could disagree with each other.
• Fixed an issue where connecting a portal to an existing organisation could create a duplicate organisation instead of using the one you selected.
• Fixed an issue where adding a guest to an existing booking could inflate the guest count by more than one.
• Fixed an issue where portal group pages could time out and fail to load.
• Fixed an issue where importing guests via CSV in the new portal experience could fail.
• Fixed an issue where a portal invite allocation with no set limit could crash the invite screen.
• Fixed an issue where portals could still send invites or share booking links for events and collections that had already ended.
• Fixed an issue where some portal links showed an error page instead of the invitation screen.
• Fixed an issue where a portal's allocation dates and times didn't match what guests see on the public booking page.
• Fixed an issue where searching for a contact while adding a guest to a booking could fail to load results.
• Fixed an issue where custom invite, booking, and portal email text could show up in inconsistent, oversized font sizes on mobile Gmail and Outlook.com.
• Fixed an issue where links in invitation emails could override the surrounding text styling in Apple Mail.

Meet the new Portals experience

New

Portals have a new look, designed to make managing guest allocations feel simpler from the first invitation through to arrival.

Everything in one place

The new home gives you an immediate view of allocation usage, invitations, and confirmed guests. Each allocation shows its date and remaining capacity alongside the actions you need most: invite guests or copy a booking link to share.

A guest list that stays organised

Everyone across your allocations now appears in one guest list. Search by name or email, filter by allocation, and switch between confirmed, invited, checked-in, and declined guests without losing your place.

Made for wherever you are

The new experience works across desktop and mobile, with your allocations, guest list, inbox, help, and settings always close at hand.

Configurable credit alerts, customisable invites, and sharper email images

New

• Organisations can now choose which credit and billing alert emails they receive, and set their own threshold for when a "running low on credits" warning fires.
• The call-to-action button in invitation emails is now customisable — event and collection admins can set their own text instead of the fixed "RSVP" or "View Events" label.

Improved

• Event cards on public collection pages are now clickable anywhere, not just the title, making it easier to open an event from a collection listing.
• Stripe payment receipts and dashboard/CSV exports now show a breakdown of any tax or service charge included in the price.

Fixed

• Fixed an issue where images attached inside invitation email bodies could look blurry — they now display at the same sharp resolution as banner images.
• Fixed an issue where a signed-in user browsing the public ARTSVP site would still see a "Sign in" button instead of a working sign-out option.

Smoother event duplication, steadier in-person payments, and working link previews

Improved

• The billing page's Free Guests card now shows the date your free guest allowance resets, so you don't have to cross-reference the credit cycle date shown elsewhere on the page.

Fixed

• Fixed an issue where duplicating an event could create broken booking and invite links and, instead of landing on the new event's availability page, left you on the dashboard.
• Fixed an issue where the bookings list could time out and fail to load for events with a large number of bookings.
• Fixed an issue where an in-person card payment could fail with an error if the card reader didn't respond right away, instead of retrying automatically.
• Fixed an issue where check-in scanner data could fail to sync due to upload errors.
• Fixed an issue where adding a new location to an event from the edit page didn't appear until the page was refreshed.
• Fixed an issue where signed-in users following an organisation invite link were not added to the organisation.
• Fixed an issue where sharing an organisation's page on Facebook, LinkedIn, or WhatsApp could show a broken or missing preview thumbnail.

Clearer credit alerts, and a fix for credit pack purchases

New

• Organisations now receive a clear email when their free guest allowance or credit balance is running low, exhausted, or negative, including a heads-up before bookings are paused and a receipt (or failure notice) for automatic overage charges.

Fixed

• Fixed an issue where purchasing 5,000, 10,000, or 20,000 credit packs could fail to go through correctly.