Booking links that work while signed in, invitation reply-to, and fewer duplicate emails

New

• Portal groups can set an Invitation reply-to address, so replies to every exhibitor invitation land in one shared inbox instead of each partner's notification email.

Improved

• Apple Wallet pass links now open a short confirmation page after the pass is added, so guests know it worked — especially on newer iOS, where the pass can add silently in the background.
• Owning-organisation admins can connect an unconnected portal from Portal Settings, instead of only seeing Continue on the partner welcome screen.
• The public credit calculator can optionally include the monthly subscription price and estimate for fewer than ten portals.
• "Invite guests" is now the primary action on the guest list, so the main next step is clearer.
• Booking pages and the events API stay responsive when many seats are already booked.
• The ticket designer blocks starting a new design when your plan is at its design limit, and disables New Design with a clear notice.

Fixed

• Fixed public booking, event, and invite links showing "page not found" for anyone already signed in through a portal or ARTSVP account.
• Fixed multi-guest bookings sending duplicate confirmation emails and firing duplicate webhooks.
• Fixed Insights pending-invite counts disagreeing with the guest list Pending tab.
• Fixed booking form fields becoming unreadable on branded pages with light text on a light card.
• Fixed booking confirmation email footers overflowing on phones.
• Fixed the Next button on the post-sign-up create-event step doing nothing, so new organisations can finish onboarding.
• Fixed paid plans falling to Free after a failed card authentication on renewal: the plan stays active while Stripe retries, and billing contacts get emailed with a path to pay the outstanding invoice.

Portal access requests, clearer reminders, and drafts that save on Windows

New

• Locked-out portal visitors can request access from the connected organisation: the owner gets an email to allow access and send a team invite that unlocks the portal.

• The invite composer has a "Send me a test" button, so you can preview the exact invite email before sending it to guests.
• Organisations can turn Stripe buyer payment receipts on or off from Settings → Payouts (on by default).
• "Artist" is now a team type when creating an organisation or connecting a portal partner.

Improved

• Custom reminder emails show the event time zone and clearer delivery status on each booking, and edited reminders can fire again at their new time.
• Collection cards now show Fully Booked or Waitlist when an event is unavailable, and sold-out detection matches the event page and API (including ticket-quantity sell-outs).
• Pro and Expert plans no longer cap how many event-level team members you can invite.
• Check-in staff can add walk-ins and confirm invites at the door without needing a fuller admin role.
• Banner images can be free-cropped and display at full height in previews.
• You can add extras (such as programmes) to an existing booking from the booking page.
• Cancel Event is back in the new admin event menu.
• Booking pages with a Facebook Pixel now fire PageView after consent, so remarketing can reach visitors who browsed but did not book.
• Invites can include a mobile number, ready for WhatsApp or SMS outreach when messaging is configured.

Fixed

• Fixed Windows users being unable to save drafts or other multipart admin forms ("Draft won't save" / Forbidden), including the create-event wizard, invite composer, and design uploads.
• Fixed bookings that reported as deleted but stayed live and kept holding seats when stored data failed validation.
• Fixed portal phone numbers entered with a country code but without a leading + being rejected.
• Fixed duplicated portals inheriting the original partner's connection and showing as Inactive, and fixed signed-out portal Continue landing on a broken layout.
• Fixed credit-pack purchase modals failing to open for some organisations, and fixed several admin navigation issues on billing, editors, designs, and portals.
• Fixed concurrent check-ins at the door erroring instead of showing that a guest was already checked in.

A new scanner experience, sharper ONE Pass insights, and fewer ticket headaches

New

• A new full-screen camera scanner makes check-in faster: point your phone or tablet at a ticket to scan it, with live entry counts and clear on-screen feedback for every guest.
• Sold-out events on collection pages now show a "Sold Out" badge, so visitors don't need to click through to see availability.
• Apple Wallet passes can now use custom text and label colours in the ticket designer, instead of always matching the background.

Improved

• The ONE Pass dashboard has been rebuilt with more accurate activation and usage figures, and now loads noticeably faster.
• Replaced the support chat widget with a faster, account-linked chat experience, and fixed it covering navigation buttons on mobile.
• Refreshed the explainer and welcome screen shown when switching to the new admin experience, with clearer feature highlights.
• Strengthened security safeguards around live booking, check-in, and notification updates.
• The public events API is faster for organisations with a long event history and now returns large event lists in pages instead of timing out.

Fixed

• Fixed an issue where organisations on a paid plan were still being charged the free plan's booking fee.
• Fixed Apple Pay not appearing as a payment option on some ticket pages.
• Fixed an issue where changing an event's time zone, or daylight saving time, could cause tickets and bookings to show the wrong time; changing a time zone now also asks whether existing bookings should move with it.
• Fixed an issue where clicking "Manage Booking" in a confirmation email could send guests to a sign-in page instead of their booking.
• Fixed CSV contact imports failing when a contact had more than five tags, and fixed bulk tagging discarding a contact's existing tags.
• Fixed multi-day event tickets showing the wrong end time on shorter days.
• Fixed an issue where increasing an event's capacity didn't update its availability, leaving it marked as sold out.
• Fixed the ticket designer showing your organisation's name on a wallet pass even when the logo text field was left blank.
• Fixed an error when adding a guest with a slightly malformed email address, which now shows a clear message instead of a broken screen.
• Fixed the guest invites list failing to load on large spaces.
• Fixed several issues on partner portals: archiving a portal group failing silently, a dropdown menu getting cut off in the portal editor, and missing allocation details for past-season portals.
• Fixed an issue where switching between the new and classic admin views could break buttons and toast notifications until the page was reloaded.
• Fixed ticket quantity +/- controls not working on some booking and guest list pages.

Complimentary guest invites, a smoother new admin, and accurate portal downloads

New

• Invites can now be marked as complimentary, letting specific guests book a paid event for free with no prices shown and no payment step — useful for VIP and member programs.

Improved

• Low credit balance warning emails now resend after your balance recovers and drops again, instead of staying silent for the rest of the billing cycle.
• Tab navigation and mobile layout are more consistent across Events, Guests, Collections, Portals, and Event Settings in the new admin experience, and Collections and Insights pages load noticeably faster.
• Publishing an event now resumes your draft at the step you left off, and the confirmation clearly states that a private event stays private after publishing.
• Locations, mailing lists, and custom form fields can now be managed directly from Event Settings without leaving the page.
• The Promote page's QR code is larger on mobile, and the credit pack purchase screen now explains what credits are used for.

Fixed

• Fixed guest list and booking downloads to correctly show which portal a booking came from, including bookings made through a portal's booking links.
• Fixed a crash on some event and collection pages (bookings, links, invites) when arriving via a membership invite link, and corrected live booking/check-in updates that were going to the wrong place.
• Fixed an error when visiting billing or payouts without an organisation selected.
• Fixed tag autocomplete timing out for larger organisations.
• Fixed a display issue where an organisation's custom styling could override the "Powered by ARTSVP" badge on public booking pages.

Smoother organisation switching, steadier webhooks, and safer imports

Fixed

• Fixed an issue where switching away from a restricted (on-hold) organisation could leave you stuck, with the Back button and other navigation returning you to the on-hold page.
• Fixed an issue where retried webhook deliveries could get stuck and never complete, and where a single successful delivery could mask ongoing failures on that endpoint.
• Fixed an issue where a booking import with invalid data could create a booking with an unreasonably large guest count.

Steadier payouts, reliable webhooks, and smarter invoice reminders

Improved

• Outstanding credit balance invoices now receive automatic payment reminders and retries.

Fixed

• Fixed a crash during payout account setup for some organisations.
• Fixed an issue where a failed webhook delivery could get stuck and stop retrying.

Tighter portal access, sharper invite images, and fixed collection listings

Improved

• Portal group pages now show clearer invite and guest metrics, with new "Invites" and "Guests" columns.

Fixed

• Fixed an issue where unpublished or archived events could still appear on a collection's public page.
• Fixed an issue where very tall images added to invitation email bodies could still appear blurry — re-add any existing images in the template editor to sharpen them.
• Tightened partner portal access so portal pages and links can only be used by the connected partner organisation.
• Fixed an issue that could cause portal settings updates to fail unexpectedly.

Steadier portals, clearer tax options, and smoother event creation

New

• Portals now receive an email when a CSV guest-list import finishes.
• Added an option to show a ticket's tax category (e.g. "+ VAT") on the booking page without revealing the calculated amount until checkout.
• Added a Help Centre link to the public site footer for quick access to support articles.

Improved

• Polished the portal home page, guest-list guidance, and Help section, and portals now show their connected organisation with team invitations for access.
• Updated the emails that guide portal partners on creating invites and sharing links to match the redesigned portal experience.
• Renamed the promo code usage limit to "Booking limit" so it's clear the limit applies once per booking, not per ticket.

Fixed

• Fixed an issue where creating an event could fail to save if a ticket's "hide tax amount" option was left unchecked.
• Fixed an issue where a portal's allocation usage, invited, and confirmed guest counts could disagree with each other.
• Fixed an issue where connecting a portal to an existing organisation could create a duplicate organisation instead of using the one you selected.
• Fixed an issue where adding a guest to an existing booking could inflate the guest count by more than one.
• Fixed an issue where portal group pages could time out and fail to load.
• Fixed an issue where importing guests via CSV in the new portal experience could fail.
• Fixed an issue where a portal invite allocation with no set limit could crash the invite screen.
• Fixed an issue where portals could still send invites or share booking links for events and collections that had already ended.
• Fixed an issue where some portal links showed an error page instead of the invitation screen.
• Fixed an issue where a portal's allocation dates and times didn't match what guests see on the public booking page.
• Fixed an issue where searching for a contact while adding a guest to a booking could fail to load results.
• Fixed an issue where custom invite, booking, and portal email text could show up in inconsistent, oversized font sizes on mobile Gmail and Outlook.com.
• Fixed an issue where links in invitation emails could override the surrounding text styling in Apple Mail.

Meet the new Portals experience

New

Portals have a new look, designed to make managing guest allocations feel simpler from the first invitation through to arrival.

Everything in one place

The new home gives you an immediate view of allocation usage, invitations, and confirmed guests. Each allocation shows its date and remaining capacity alongside the actions you need most: invite guests or copy a booking link to share.

A guest list that stays organised

Everyone across your allocations now appears in one guest list. Search by name or email, filter by allocation, and switch between confirmed, invited, checked-in, and declined guests without losing your place.

Made for wherever you are

The new experience works across desktop and mobile, with your allocations, guest list, inbox, help, and settings always close at hand.

Configurable credit alerts, customisable invites, and sharper email images

New

• Organisations can now choose which credit and billing alert emails they receive, and set their own threshold for when a "running low on credits" warning fires.
• The call-to-action button in invitation emails is now customisable — event and collection admins can set their own text instead of the fixed "RSVP" or "View Events" label.

Improved

• Event cards on public collection pages are now clickable anywhere, not just the title, making it easier to open an event from a collection listing.
• Stripe payment receipts and dashboard/CSV exports now show a breakdown of any tax or service charge included in the price.

Fixed

• Fixed an issue where images attached inside invitation email bodies could look blurry — they now display at the same sharp resolution as banner images.
• Fixed an issue where a signed-in user browsing the public ARTSVP site would still see a "Sign in" button instead of a working sign-out option.