Steadier portals, clearer tax options, and smoother event creation

New

• Portals now receive an email when a CSV guest-list import finishes.
• Added an option to show a ticket's tax category (e.g. "+ VAT") on the booking page without revealing the calculated amount until checkout.
• Added a Help Centre link to the public site footer for quick access to support articles.

Improved

• Polished the portal home page, guest-list guidance, and Help section, and portals now show their connected organisation with team invitations for access.
• Updated the emails that guide portal partners on creating invites and sharing links to match the redesigned portal experience.
• Renamed the promo code usage limit to "Booking limit" so it's clear the limit applies once per booking, not per ticket.

Fixed

• Fixed an issue where creating an event could fail to save if a ticket's "hide tax amount" option was left unchecked.
• Fixed an issue where a portal's allocation usage, invited, and confirmed guest counts could disagree with each other.
• Fixed an issue where connecting a portal to an existing organisation could create a duplicate organisation instead of using the one you selected.
• Fixed an issue where adding a guest to an existing booking could inflate the guest count by more than one.
• Fixed an issue where portal group pages could time out and fail to load.
• Fixed an issue where importing guests via CSV in the new portal experience could fail.
• Fixed an issue where a portal invite allocation with no set limit could crash the invite screen.
• Fixed an issue where portals could still send invites or share booking links for events and collections that had already ended.
• Fixed an issue where some portal links showed an error page instead of the invitation screen.
• Fixed an issue where a portal's allocation dates and times didn't match what guests see on the public booking page.
• Fixed an issue where searching for a contact while adding a guest to a booking could fail to load results.
• Fixed an issue where custom invite, booking, and portal email text could show up in inconsistent, oversized font sizes on mobile Gmail and Outlook.com.
• Fixed an issue where links in invitation emails could override the surrounding text styling in Apple Mail.

Meet the new Portals experience

New

Portals have a new look, designed to make managing guest allocations feel simpler from the first invitation through to arrival.

Everything in one place

The new home gives you an immediate view of allocation usage, invitations, and confirmed guests. Each allocation shows its date and remaining capacity alongside the actions you need most: invite guests or copy a booking link to share.

A guest list that stays organised

Everyone across your allocations now appears in one guest list. Search by name or email, filter by allocation, and switch between confirmed, invited, checked-in, and declined guests without losing your place.

Made for wherever you are

The new experience works across desktop and mobile, with your allocations, guest list, inbox, help, and settings always close at hand.

Configurable credit alerts, customisable invites, and sharper email images

New

• Organisations can now choose which credit and billing alert emails they receive, and set their own threshold for when a "running low on credits" warning fires.
• The call-to-action button in invitation emails is now customisable — event and collection admins can set their own text instead of the fixed "RSVP" or "View Events" label.

Improved

• Event cards on public collection pages are now clickable anywhere, not just the title, making it easier to open an event from a collection listing.
• Stripe payment receipts and dashboard/CSV exports now show a breakdown of any tax or service charge included in the price.

Fixed

• Fixed an issue where images attached inside invitation email bodies could look blurry — they now display at the same sharp resolution as banner images.
• Fixed an issue where a signed-in user browsing the public ARTSVP site would still see a "Sign in" button instead of a working sign-out option.

Smoother event duplication, steadier in-person payments, and working link previews

Improved

• The billing page's Free Guests card now shows the date your free guest allowance resets, so you don't have to cross-reference the credit cycle date shown elsewhere on the page.

Fixed

• Fixed an issue where duplicating an event could create broken booking and invite links and, instead of landing on the new event's availability page, left you on the dashboard.
• Fixed an issue where the bookings list could time out and fail to load for events with a large number of bookings.
• Fixed an issue where an in-person card payment could fail with an error if the card reader didn't respond right away, instead of retrying automatically.
• Fixed an issue where check-in scanner data could fail to sync due to upload errors.
• Fixed an issue where adding a new location to an event from the edit page didn't appear until the page was refreshed.
• Fixed an issue where signed-in users following an organisation invite link were not added to the organisation.
• Fixed an issue where sharing an organisation's page on Facebook, LinkedIn, or WhatsApp could show a broken or missing preview thumbnail.

Clearer credit alerts, and a fix for credit pack purchases

New

• Organisations now receive a clear email when their free guest allowance or credit balance is running low, exhausted, or negative, including a heads-up before bookings are paused and a receipt (or failure notice) for automatic overage charges.

Fixed

• Fixed an issue where purchasing 5,000, 10,000, or 20,000 credit packs could fail to go through correctly.

Different wallet pass designs for each ticket type

New

• Events with multiple ticket types can now have a different Apple Wallet or Google Wallet pass design assigned per ticket, so attendees for different tiers automatically receive the matching pass.

Printable tickets, a redesigned reminder email, and fixes for sold-out slots

New

• Guests can now print their tickets or save them as a PDF — a print button appears on the ticket page on desktop, and events using scannable tickets will automatically attach a PDF of all guest tickets to the booking confirmation email.
• The booking reminder email has been redesigned: it now supports its own banner image (uploaded separately from the confirmation banner), displays personalised text before the booking details, and includes a one-click cancel link for upcoming cancellable bookings.
• Expert plan organisations can now enable codeREADr directly from the Scanners page, without needing to contact support.

Improved

• A copy invite link button now appears in the invite details panel, so you can share an invite link without navigating away.
• Members signing in with ONE PASS no longer need to re-verify on each visit — their session now stays active for a month.

Fixed

• Fixed an issue where sold-out time slots continued to appear as bookable during high-traffic ticket releases, which could allow overbooking.
• Fixed an issue where location names containing special characters caused Apple Wallet and Google Wallet pass generation to fail.
• Fixed an issue where the custom confirmation text in emails appeared wider than the booking details on mobile screens.
• Fixed an issue where creating a contact list with a duplicate name while importing contacts caused a server error.
• Fixed an issue where opening the availability editor for certain events caused a server error.

Wallet passes that last the whole fair, and a cleaner pricing page

Fixed

• Fixed an issue where Apple Wallet passes for multi-day or multi-entry events moved to the expired section of guests' wallets before the event had ended, making tickets appear lost.
• Fixed an issue where the Expert plan appeared as available when switching the pricing page to monthly billing, despite being an annual-only plan.

Smarter check-ins, reliable booking retries, and portal invite fixes

Fixed

• Fixed an issue where guests who abandoned a paid checkout could not rebook if the "prevent duplicate bookings" setting was on, even though their previous checkout was never completed.
• Fixed an issue where One Pass scans were recorded as valid but guests were not marked as checked in.
• Fixed an issue where organisation share invite links did not grant membership when signing up via Google or a one-time passcode, leaving new users without access to the invited organisation.
• Fixed an issue where the option to add or edit guests remained visible on the booking confirmation screen even when the event's guest-editing setting was turned off.
• Fixed an issue where a white dot appeared floating below the QR code on the ticket page for single-guest bookings.
• Fixed an issue where entering an extremely large capacity value caused a server error instead of a validation message.
• Fixed an issue where some icons appeared as broken images in the app following a logo update.

Improved

• The booking notification email setting now displays a note confirming that notifications are sent on both booking confirmation and cancellation.
• Updated logo files are now available to download on the brand assets page.
• The free trial period for new Pro and Expert plan signups is now 7 days.

Scheduled location reveals, portal booking exports, and cleaner booking flows

New

• Organisers can now set a specific date and time at which a private event location becomes visible to guests, rather than always revealing it at booking confirmation.
• Portal administrators can now download a CSV export of all portal bookings, including guest names, email addresses, event details, and attendance status.

Improved

• The custom form fields panel on the event edit page now updates live without scrolling back to the top, and fields are grouped by type to match the order they appear on the booking form.
• Contact search is now significantly faster for organisations with large guest lists and no longer times out.
• The guest list CSV now includes additional booking metadata.
• Event date and time are now shown when adding events to a scanner, making it easy to distinguish events that share the same name.
• You can now copy a guest's booking confirmation link directly from the booking details panel.

Fixed

• Fixed an issue where credit pack purchases were charged in the wrong currency or at an incorrect amount for organisations billed outside of USD.
• Fixed an issue where email subjects containing special characters like & arrived with HTML entity codes (such as &) instead of the intended text.
• Fixed an issue where bookings for events with multiple time windows on the same day failed with an end-time validation error.
• Fixed an issue where Google Calendar "Add to Calendar" links on Android opened to the app's home screen instead of the event creation form.
• Fixed an issue where the portal booking export failed when guest records contained blank email addresses.
• Fixed an issue where booking managers received "Access Denied" when navigating to Slot Analysis.
• Fixed an issue where the booking form's action button label did not update when ticket quantities were changed on the page.