Improved Security, Stripe OAuth, and a Fresh Email Look
This past week has been all about UX and security!
New
Refreshed Email Templates
These past few weeks we've dedicated ourselves to improving the UX of our app. From refreshed dashboards and improved flows, all the way to cleaner and more elegant emails. This week your users may notice the new design of all emails related to bookings (confirmations, cancellations, updates, reminders, and rejections).
We've prioritised our designs to be simple, elegant, and fit for function. See the example below:
Hardened Team Security and Application Posture
Security of our customer's data is of the utmost importance for us at ARTSVP so this week we've gone even further in securing not only our application practices but also our team security practices as a whole.
Improved
Added Stripe OAuth for connecting stripe accounts to your ARTSVP account
Event Managers now have greater control over Collections
Portal Invite emails can now be customised with a reply_to email
Fixed
Membership invite bug resolved between standard invites and links
Improved copy for register interest flow
Internal model refactoring
Portal Security, Mass Cancellations & Improved UI
There's been a lot going on behind the scenese recently with some big updates. Here's the juicy bits…
New
Improved Portal Security & Usability
While Portal Owner's have always had the ability to secure their data behind a password, the reality is that this password was shared with teams and often forgotten.
We have now given owner's the ability to link their Portal with an ARTSVP account to enable proper sign-in security and flexible team management for their Portal.
Looking forward - we'll be launching Verified Exhibitors to allow you to skip the Portal Invite process all together. Watch this space…
New
Cancellations made easy
If you find yourself in the unfortunate position of having to cancel an event, we've made it easier to communicate the decision with your guests with a Event Cancellation feature.
When you cancel an event, you will have the option of sending an email to all confirmed guests with a custom message. If you would prefer, you can also cancel an event silently with no email notification. Cancellations will trigger an event to become Unpublished and all bookings will be marked as cancelled.
Improved
Duplicate Events UI
We have made improvements on the Duplicate Event feature, you can now select the Space you wish to duplicate, give it a new name and be review the settings that will be copied over.
Please Note: Duplicate Events now clear all availability settings so you will need to re-set the date and availability of your new event.
Improved
Portal Invites reply to email address is now fixed to Portal Notification email
You can now link existing Stripe accounts to your Organisation instead of creating a new one
Improved Error handeling on Event Form
Expanded Payment Options via Apple Pay
Improved
Apple Pay has been added as a payment option for those using iOS devices to make purchase on ARTSVP, if you'd like for your pages to be configured to accept Apple Pay, let us know.
Fixed
Tag bug related to CSV imports
Booking check in issues related to real time updates
Background jobs divided into additional queues for improved performance
As we look to expand our development team these past few weeks, we've pushed off major feature pushes and focused on iterative improvements across the app.
Improved
In the portal activity feed, messages sent by you to your exhibitors are now available for viewing.
Cloudflare Turnstile has been implemented across account creation and update to better secure your accounts against attacks by bots and scripts
Additional events can now be booked easily via a collection after successfully booking for another event in the collection.
Starter plans now have access to 3 unique team members with varying roles.
Mailing list information included with API calls for bookings.
Bookings can now be scoped by ones that include extras
Fixed
Stripe Elements fix for bookings made through a collection that include a paid ticket
Invites view fix for collections (numbers and counts)
Introducing the ARTSVP Collective & Declining Invites
This week we're launching multiple improvements to your guest's invite experience and exploring new collaborations in the art world with the ARTSVP Collective!
New
The ARTSVP Collective
We've recently started exciting conversations with Art Fairs, galleries and professionals on how we can bring further benefits and experiences to your guests through the ARTSVP collective. Launching alongside our Starter plan, Professional users have the option of enabling or disabling this feature, guests can join for exclusive access to unique art events around the world. If you're interested in collaborating with us, get in touch!
New
Declining Invites
Estimating attendees has always been tricky business, but with our new feature of declining invites you'll get a better understanding for your day of attendee numbers. This simple addition allows you to be more efficient and organised in managing your invites, while giving flexibility to your guests on whether or not they want to attend. (A decline can always be rescinded by the guest)
New
Booking Link QR Codes
Booking links are now more shareable than ever. We've added unique QR codes for each booking link that can be added into all of your communications or quickly printed for day of bookings specific to a booking link.
Improved
Bookings in the past can now be archived
Improved language and CTAs on invite emails
Improved performance handling high traffic booking conditions
Improved database hygiene to bolster site speed and performance
Fixed
Resolve 500 errors for certain pages when not logged in
Update landing page links
Fix from names for portal emails
Portal Messaging, Declining Invites, Improved UI
New
Declining Invites available for Guests
Guests are now able to decline invites they've received. This will prevent further emails being sent to the guest via the invite. Guests can also change their mind at any time and activate the invite once more using the original invite link.
On the management side, teams will now have better insight on expected numbers and guest management via the available and declined tabs on any of the invites pages for events and collections.
New
Message Portals in Portal Groups & More
Portal groups have received a bundle of new features to improve portal management and communication. The biggest addition is the ability to send any portals with a notification email a message in batches. There is already a predefined template available for use and custom messages are also available.
In addition to portal messaging, bulk portal deletion is now possible pending they have not been assigned. Finally the portal groups page itself has received a polish with the ability to sort portals by name, number of invites, invites sent, links, and bookings making portal management even easier than before.
Improved
Invite Admin Redesign
We've moved around some components within the invites view to make it easier to work with. With the addition of 'declined' invites, we now show the invite status (Not Used, Declined, Completed) alongside the invite.
Improved
Updated Time Zone Picker
We've made the ability to change time zone on your bookings view a lot quicker including quick search options.
Improved
Archiving old bookings
You now have the ability to archive all bookings, no matter if they are in the past or future. If a booking is confirmed and you attempt to archive it, we will automatically cancel the booking silently (no guest notification)
Fixed
Turning on/off requesting guest details
Ability to change the time of your booking
Some guests were not being generated for bookings
May '24 Improvements
Improved
Gift Aid Use & Language
We have improved the copy and language on the new Gift Aid box to be better in line with official legislation. You can now also claim gift aid on donation tickets so you do not need to turn on donations to use it.
Fixed
Previously archived booking links were still showing on some portals. This has been resolved.
Gift Aid Feature & Usability Fixes
New
Collect Gift Aid - UK Accounts
You can now enable Gift Aid collection for those based int he UK collecting Donations. If your account is registered in the UK, simple click 'Collect Gift Aid' in the Settings of the associated Event.
Turning this setting ON will show a Gift Aid collection box on the first page of the booking process. In order to enable this box you MUST also enable Donations in your Event Settings.
When a user checks this box, they will be require to enter their billing address on the checkout page if they have decided to donate.
Fixed
Reports indicated that accounts were being assigned a default space with no Events. The default Space you are assigned is now linked the the events you are a member of. If you only have access to a single event, your default space is now the associated Space with that Event.
Booking Link Upgrades and Improved App Performance
New
Mark Booking Links as 'Register Interest'
You can now configure your links to be Register Interest links. Register Interest links will mark a booking as 'registered' in your list of bookings. You then have control to Accept or Reject bookings manually.
⚠️ As a result, we have sunset 'register interest' Invites
New
Create unique Booking Links for Portals
You now have the ability to create a unique Booking Link for each of your Exhibitor Portals. The Exhibitor will then see the link in their Portal and any subsequent bookings made via the link will show up in the bookings tab for the Exhibitor.
⚠️ If you assign multiple Portals to a single Booking Link, all portals will gain access to any bookings made via this link.
Improved
Much faster booking list load time
We have significantly improved the performance of our Booking List page load times. In some instances we are seeing a 500% increase in speed.
Improved
Personalised messaging
Our personalise feature to add custom content in your messaging such as {{name}} and {{email}} has now been improved to support {{first_name}} and {{last_name}}
Fixed
Filtering your Bookings via Tags now takes your search and date queries into account
API Protection, Booking Links & Fixes
Improved
API Rate Limiting protection has been improved. If your API requests 'Overheat' (hit the rate limits) constantly for over 60 minutes, API keys will temporarily be disabled for 24hrs. This added protection on DDOS attacks and ensures, should your key get in the hands of an attacker, your data is protected.
Booking Link details no appear in the CSV download for all bookings.
Fixed
Turning On/Off Donations and Billing Address collection fix
