Handling booking changes just got a whole lot easier with the latest update to the booking modal UI. You can now easily find the information you want in a glance, and make quick edits to the booking.
This improvement should make handling customer requests to change the email on a booking, add an extra guest and resend the booking confirmation email a breeze.
Editing a booking
You can now simply click on a booking to open the booking modal and then click the edit icon next to either the name email or time/date of a booking to make updates.
What's more you can then click the resend confirmation email button to make sure the customer knows their booking has been updated.
Similarly you can edit the date and time of the booking and adjust the size of the booking by adding additional guests.
Bookings Upload - Guest Lists in a snap
New
Say goodbye to paper guest lists and hard to manage excel sheets!
With this new feature, you can upload your guest lists for events in bulk and utilize ARTSVP's sleek real-time check in functionality to make the on-the-door experience for your customers and staff a breeze.
How do I begin?
To get started, simply go to the event you'd like to upload your guest list for and navigate over to the bookings tab. Once there, click the green Booking button.
In the new booking form, you should now see a link below the 'Confirm' button labeled 'Advanced CSV Upload', by clicking that link you'll be taken to the CSV Upload Form.
Here you'll simply drag & drop or upload the CSV file with your guest/booking information. It is important to note, you'll need to conform to a specific format when you provide your guest list information. To make sure you're following the correct format a link to download a CSV template with example records are provided on the page as well as a useful help article found below:
Once you upload your CSV and press 'Confirm' the booking generation process will start and you'll be notified via a success notification when all of your bookings have been created. If something went wrong a red error notification will pop up letting you know what went wrong.
If you have any questions, please contact us using the 'Live Chat' button and we can help get you on your way!
QR Codes - Check in made easy ✅
New
An exciting and long awaited feature is finally available!
Don't have time to take names on the door? You can now ask your guests to show their QR code at the door and start checking them in fast and efficiently.
How do I turn this on for my guests?
Simply head on over to the 'Edit' page for you event and select 'Enable QR Codes' under optional settings and click save.
Once this feature is enabled, your guests will see a 'View QR Code' button on their booking confirmation screen.
Clicking that button will simply show the code like so
How do I scan a QR code?
Scanning a code is easy. You will now see a QR code symbol on your bookings view (for both events and collections). Instead of searching for the name or scrolling through your list, simply tap the QR code icon show below.
This will bring up the scanner (you may need to accept browser permissions first!) and allow you to scan your guest QR codes all within your bookings view. No need to download an extra app!
A successful scan will automatically show the name, number of guests, booking time and the event they have booked to visit.
You can simply tap 'Check In' and then 'Scan a new code' to move on to your next guest.
Suitable error messages will be shown if any guests attempt to check in with incorrect QR codes.
Please note: Only bookings made within the Collection or Event you are using the scanner from will be accepted.
If you have any questions, please contact us using the 'Live Chat' button and we can help you get set up.
INVITES 💌
New
One of the most highly requested features is now live!
Take control of your events and offer unique experiences for your guests all with the help of invites!
Invites act as personalised booking links. You can pre-populate your guest invite with their name, email and any private internal data you may wish to remember. Once your guests receive the link there will be no need for them to enter their details, making the booking process even faster than before.
If you choose to personalise invites, guest's do not have the power to change the details you entered, making these links secure, only to be used by those intended!
You also have the option to batch create a set of up to 1,000 unique invites, each with their own unique invite code. Merge them into your own personal event email or simply use them to retain greater control over your attendees.
In order to aid front of house teams using iPads or mobile devices to check in guests we are excited to launch real time live check in.
This means that all devices will update automatically when a guest is checked in without the need to refresh the page.
⬆️ gif showing 1 browser automatically updating without refreshing
In addition to this live alerts will show when bookings are made.
NB. Remember to use partial check in if only part of a group arrive for accurate attendance tracking. To do this click on a booking and just check in the number of guests who have arrived.
Add/remove guests from bookings
New
You can now add and remove guest from a booking. In addition you can add the email of the guests attending. This is a useful feature if you are capturing the details of all visitors on the door for either contact tracing or following up post event.
To add or remove guest from a booking simply click on the booking and add and remove guests at the top of the booking module.
Partial check-in and adding guest names
New
It is now possible to check in part of a booking.
Previously it was only possible to check in the whole booking upon arrival but now you can mark bookings as partially checked in when the whole group do not arrive at once or at all.
Fully checked in bookings are marked with a green tick. You can check a whole booking in (and out) directly on the bookings view by clicking the tick.
Partially checked in bookings are marked orange
Unchecked in bookings are marked grey
How to partially check in some guests on a booking
Partial check in lets you check in just the guests that have actually arrived. To do so simple click on a booking from the bookings view and then check in the number of guests that have arrived.
Preview the booking page
New
You can now preview the booking page to check how a page looks without being able to actually make a booking.
This feature helps you quickly see how a booking page looks even if you have bookings turned off.
Bookings can't be made from the preview view.
Adding names of guests to bookings
New
You can now add the names of guests directly to the bookings.
Simply click on a booking and click the edit icon next to the guest names.
