You can now control booking notifications at an organisational level. Notifications are currently all delivered via email. New channels coming soon!
Getting loads bookings and sick of the email notifications? Simple turn off Admin booking notifications under Settings -> Alerts
If you would like to disable the automated emails (confirmations, cancellations and updates) sent to users who book your event, you can also tunrn these off via User booking notifications
'Check-in Only' membership role
You can now add a member to your Organisation or Event with a 'Check-in Only' role. This restricts these members to only being able to Check-in users on the booking list.
Check-in Only members will be unable to add new bookings, download booking data or access event level settings.
Search Bookings
You can now quickly search through all of your event bookings!
Click the Search button and enter a Name, Email or Booking Reference. Clicking on the '<' back button will clear the search and take you back to your previous view.
Let us know if you have any feedback via the feedback tab.
Happy searching!
V3. - New layout, Teams, 1 booking link ......
We are super excited about this latest release. A lot of hard work has gone into making sure we kept things simple to use whilst both improving the user experience and reducing workload.
Clean and easy to use dashboard
Probably the most striking difference is the new dashboard view. The main updates here are designed to improve navigation to your events, settings and other helpful shortcuts (like to this changelog).
Introducing Teams
All paid account now allow you to invite team members. You can control the permissions of users who may need different access levels. For example you may have volunteers managing the guest-list but you don't want them to edit the copy or booking settings of an event.
1 main booking link for all your events
Over the last 6 months we have helped many of our clients quickly and simply build event booking pages and take bookings. Now with the single booking link you only ever need to link to this once from your website. Having a single booking link also makes it easy for different departments to direct visitors to 1 link for all public bookings.
Private Events
Don't want your event to appear on your main public booking link? Simply make the event private and then only people with the specific link will be able to book that event.
Account level settings
We have now introduced a range of account level settings to save you time re-entering information each time you create an event. You can now customise sold out/fully booked message and add additional info top the top of your master booking page.
Hide/show availability
It is up to you if you decide to hide of show the availability of booking slots.
Some things to consider when making this decision:
Showing availability can provide additional information to visitors about how busy a slot is. Some visitors will prefer less busy slots.
Showing availability is more transparent
To hide the availability simply visit the edit page check the box at the bottom.
Easy check in
It is now super simple and quick to check bookings in when they arrive.
On the bookings page (which works on all devices via any web browser) you can simply check the checkbox with a single tap as visitors arrive.
When someone is checked in the "tick" will appear green.
Selling tickets
It is possible to charge for tickets. This can be done in two ways.
Charge per guest (tickets)
The most common form of charging is on a per person basis.
Charge per booking
Designed to handle group bookings. Example of this include deposits for tables, private tours and screenings.
We charge a small commission on processing payment. We can reduce these costs based on scale of bookings.
Please get in touch with support@artsvp.co to discuss payment details.
Except donations post booking
You can now redirect to optional donations page once a booking has been completed.
Simply change the redirect link and button text as desired.
You can also process payments (or donations in order to complete booking). We can process gift aid payments too. For this feature please contact support@artsvp.co to arrange a call to get your account set up to handle taking paid bookings.
CSV downloads
We have introduced CSV downloads to help you save time exporting data to either add to your mailing list or send updates to booked in visitors.
There are two options:
1. Mailing lists
This allows you to download all emails of guests who have agreed to be added to your mailing list when making a booking.
2. Bookings
This allows you to download a full list of past and future bookings. You will be able to see the emails of guests who have future bookings and those that have had a booking within the last 21 days (for potential contact tracing).
Bookings older than 21 days will only show the email if they have agreed to be added to your mailing list.
Only email guests who have not agreed to be on your mailing list with transactional or important updates related to their booking. Never add anyone to your mailing list unless they have specified this (this is marked clearly in the csv download).
Frequency of booking slots
Improved
It is now possible to adjust the frequency of booking slots show to the visitor whilst not effecting the length of the booking.
This is helpful for larger galleries and museums.
You might want to let prospective visitors book every 15mins but know that the average time spent at the venue is half an hour.
Our system will now automatically change the availability of all slots affected by a booking.
This feature can be helpful to spread the visitor arrival times and allow more flexible bookings
Example
A gallery wants to let people book every 10 mins but knows that each visitor spend an average of 2 hours in the exhibition. This would mean that a booking at 11am would impact the availability of all booking slots in both the hour leading up to 11am and the hour after.
