Changelog
It is possible to charge for tickets. This can be done in two ways.
The most common form of charging is on a per person basis.
Designed to handle group bookings. Example of this include deposits for tables, private tours and screenings.
We charge a small commission on processing payment. We can reduce these costs based on scale of bookings.
Please get in touch with support@artsvp.co to discuss payment details.
You can now redirect to optional donations page once a booking has been completed.
Simply change the redirect link and button text as desired.
You can also process payments (or donations in order to complete booking). We can process gift aid payments too. For this feature please contact support@artsvp.co to arrange a call to get your account set up to handle taking paid bookings.
We have introduced CSV downloads to help you save time exporting data to either add to your mailing list or send updates to booked in visitors.
There are two options:
This allows you to download all emails of guests who have agreed to be added to your mailing list when making a booking.
This allows you to download a full list of past and future bookings. You will be able to see the emails of guests who have future bookings and those that have had a booking within the last 21 days (for potential contact tracing).
Bookings older than 21 days will only show the email if they have agreed to be added to your mailing list.
Only email guests who have not agreed to be on your mailing list with transactional or important updates related to their booking. Never add anyone to your mailing list unless they have specified this (this is marked clearly in the csv download).
It is now possible to adjust the frequency of booking slots show to the visitor whilst not effecting the length of the booking.
This is helpful for larger galleries and museums.
You might want to let prospective visitors book every 15mins but know that the average time spent at the venue is half an hour.
Our system will now automatically change the availability of all slots affected by a booking.
This feature can be helpful to spread the visitor arrival times and allow more flexible bookings
A gallery wants to let people book every 10 mins but knows that each visitor spend an average of 2 hours in the exhibition. This would mean that a booking at 11am would impact the availability of all booking slots in both the hour leading up to 11am and the hour after.
We have updated the account bookings view to make it easier to manage future bookings.
From the bookings view you can easily see all future bookings (including all happening on the date of viewing).
If you want to see past bookings then please download the csv (at the bottom of the booking page)
Account holders can also add in bookings directly from the bookings view.
In order to provide flexibility we believe that it is important for the account holder to be able to add in bookings directly to the same system that visitors can.
Some cases where adding a booking in may be helpful
Simply click the add booking button at the top of the page. You can enter their details, the date/time of the booking and set a custom duration for their booking.
Simply click on the booking and then you can add additional contact details to a booking.
At ARTSVP we pride ourselves on keeping the interfaces that both the visitors and galleries use as simple as possible.
Based on feedback, we have added colours to the bookings page to indicated which time slots have bookings.
When a time slot is green it means there is a booking for that slot.
Both the visitor/client and the gallery can cancel a booking easily should they need to. In both circumstance booking cancelation notification emails will be sent to both parties.
Clients can now cancel their bookings. This reduces the time for a gallery to have to handle cancelations manually.
In both he booking confirmation and the reminder email there is a button saying "View or amend booking".
Galleries can also cancel bookings from their bookings page. Simply open the time slot and select the "•••" and the option to cancel will appear.
Reminder emails reduce no shows as well as promoting rearrangement of booking should that be needed.
We only ever send a maximum of 1 automatic reminder email per booking. This is sent 24hrs prior to the booking.
We don't send automatic reminders to bookings that are made close to the booked time slot. In the case that a booking is made within 36hrs of a booking slot we do not send reminder emails.
Some users decide to prevent last minute booking. There are a couple reasons why some users decide this is helpful:
If you would like to add a "grace period" to your booking page, please get in touch.